Orders
Status of my order?
Status of my order?
After we receive your order, you'll receive an order confirmation via email within a few minutes. Your order will then be reviewed promptly and shipped within 2–5 business days.
Please note that shipping gas grills may take longer, as they are picked up from us and delivered to you by a freight company. The driver will contact you in advance to arrange a delivery date.
Change / cancel order
Change / cancel order
Changing or canceling an order is only possible within a very short time frame, as our logistics processes are automated to ensure we can deliver to you quickly.
In such a case, please contact our customer service immediately at +49 (0)32 22 185 7753.
Please have your customer number or order number ready so we can quickly locate your order.
Delivery address
Delivery address
We deliver to your desired address in Germany and Austria. Delivery to post offices or PO boxes is not possible. The billing and delivery addresses must be in the same country.
Goods delivered defective or damaged
Goods delivered defective or damaged
If the goods are defective or damaged upon delivery, please notify us immediately by email using the contact form or by phone at +49 (0)32 22 185 7753, but no later than four business days later. We will then discuss the next steps with you.
Complaint
Complaint
Purchase in the online shop: If you have purchased an item from our online shop and have reason to complain about the product, or if a product is defective, please contact our customer service. Please have your order number/invoice number ready.
Purchase from a retailer: If you purchased an item from a retailer (in-store or online) and have reason to complain about the product, or if a product is defective, please contact the retailer directly. Please have your receipt ready. The retailer will then process the return.
Purchases abroad: If you purchased an item abroad, we cannot process your claim. Please submit your claim directly to the retailer.
PAY
Which payment methods are accepted?
Which payment methods are accepted?
An overview of all accepted payment methods can be found at the bottom of the online shop as well as on each product page.
Generally, you can pay in our online shop using the following payment methods: Visa, Mastercard, Maestro, PayPal, Google Pay, Apple Pay, and purchase on account via Klarna. You will find all the information about this during the ordering process.
credit card
credit card
We accept VISA and Mastercard.
Once you have successfully entered your credit card details and completed the security check, your order can be completed. The amount will be debited upon shipment. To ensure a high level of payment security, we participate in "Verified by Visa" and "3D Secure System."
If you return or cancel an order, the credit will be refunded to your credit card.
PayPal - Pay now | Pay in instalments | Buy now - pay later
PayPal - Pay now | Pay in instalments | Buy now - pay later
During the ordering process - after selecting PayPal as your payment method - you will be redirected directly to the PayPal page to make your payment.
If you return or cancel an order, the credit will be refunded to your PayPal account.
KLARNA - Purchase by invoice / INSTALLMENT PAYMENT
KLARNA - Purchase by invoice / INSTALLMENT PAYMENT
Klarna offers you the option to make your purchase via invoice or installment plan.
With Klarna, you can split your purchase into 3 interest-free payments. After placing your order, you will be redirected to Klarna. To complete the payment, you will need to log in to Klarna or create a new Klarna account.
Your payment is usually confirmed within a few seconds, and your order in our online shop can be completed.
Klarna reserves the right to individually adjust payment terms and methods based on your cart value.
The payment cannot be made
The payment cannot be made
If your payment is not processed, there may be several reasons:
- You entered your credit card or personal information incorrectly. Please verify your details are correct and then repay or use a different payment method.
- The credit card has expired or expires at the end of the month. Because you may be required to refund amounts upon cancellation, our system does not accept cards that expire in the current month or within the next four weeks.
- The payment amount exceeds the card's credit limit. Please contact your card issuing bank or use an alternative payment method.
- The bank or credit card company has placed restrictions on online payments for this card.
- You are located in a country from which we do not accept payments when making the payment. Please make the payment from Germany or Austria.
- You are trying to pay with a foreign credit card that our payment service provider does not accept. Please use a German credit card or a PayPal account.
SHIPPING & DELIVERY
Shipping costs
Shipping costs
Shipping costs vary depending on the goods ordered and the value of the goods:
For the shipping of your order, a one-time flat shipping fee of 4.95 euros will be charged, regardless of the order value.
When shipping particularly large and heavy products (gas grills weighing >31.5 kg), shipping costs of 34.99 euros will be charged.
Please note that goods that cannot be sent by parcel (grills, etc.) are always delivered by freight forwarder free curbside.
We ship subsequent deliveries free of charge.
Delivery person missed
Delivery person missed
The delivery person will usually leave a notification card in your mailbox, letting you know whether the package has been left with a neighbor or at a post office. The post office will usually hold the package for you for seven business days.
Delivery speed
Delivery speed
We always try to ship orders as quickly as possible. Standard parcel deliveries usually take 3-4 business days.
Deliveries via freight forwarding typically take 3-5 business days. The freight forwarding company will contact you before delivery to confirm a delivery date.
RETURNS
How do I return goods?
How do I return goods?
Goods that can be sent by parcel: Please enclose the completed cancellation form with your shipment so that we can process your return. You can print the cancellation form online here .
Carefully package the return in its original packaging or your own sturdy box and send it back to us. You will bear the direct cost of returning the goods. Once we receive your return, we will inspect it and promptly refund your money.
If the item is covered by the warranty or is subject to a complaint, our customer service will provide you with a return label for free return shipping.
Freight goods: if you want to return larger products such as a grill or goods that weigh more than 31 kg, please contact our customer service in advance (Tel. +49 (0)32 22 185 7753 / by email using the contact form).
Return costs
Return costs
Goods that can be sent by parcel: You will bear the direct cost of returning the goods. Please note that for freight collect shipments, we charge a processing fee of €20, which we will deduct from your credit note.
Repayments
Repayments
After we receive and inspect your return, we will refund the corresponding amount within 14 days. We will use the same payment method used for the order:
Payment by credit card: The return credit amount will be refunded to your credit card.
Payment via PayPal: The return credit amount will be refunded to your PayPal account.
Payment via Apple Pay or Google Pay: The return credit amount will be refunded to the payment method used for the order.
Payment via Klarna: Klarna processes your refund. The refund is usually made to the account from which the original payment was made.
Right of withdrawal
Right of withdrawal
You can find the cancellation policy and the cancellation form here
USER ACCOUNT
Registration / Create a customer account
Registration / Create a customer account
To place an order in our online shop, you can either create a customer account or order as a guest.
Forgot password
Forgot password
You don't need a password to log in to your customer account. Instead, our online shop will send you a one-time password to your email address, which you can use to easily log in to the shop.
Change my personal information
Change my personal information
If you have created a customer account with us, you can change your personal data at any time.
Please note, however, that these changes will not affect orders already placed.
COMPLAINTS / WARRANTY
Guarantee & Warranty
Guarantee & Warranty
Campingaz offers a comprehensive warranty on gas grills, although the warranty period depends on the specific grill model. You can find the exact warranty terms and periods here .
To make a warranty claim, you will need proof of purchase (e.g. invoice, sales receipt).
Please never send us a defective product without first discussing it with customer service. Never return a gas appliance mounted on a gas container (gas cylinder or cartridge).
Transport damage
Transport damage
Please check immediately upon receipt of the delivery, in the presence of the shipping company, for any visible damage to the packaging or the product. If you notice any damage, please refuse to accept the shipment.
If the delivery was accepted, please proceed as follows:
Delivery by DHL: Report the damage at your local post office within 7 business days. Take the package with you as you received it and have a damage report prepared. DHL will notify you and us once it has been processed. Please also inform us at the same time.
Delivery by freight forwarding company: Contact us immediately. If possible, please email us photos of the damage using the contact form. If you accidentally received goods you did not order, please return the entire package to us, indicating this on the cancellation form.
Information on the return process can be found under the "Returns" section.
Receive defective or faulty products
Receive defective or faulty products
If the item arrives defective or is found to be defective within the warranty period, please return it to us along with the completed cancellation form. To ensure a quick and smooth processing of your claim, please note the following points:
Please enclose the following with your return:
1) completed cancellation form
2) Invoice copy
3) short error description
Please contact us in advance by email using the contact form so we can register your complaint and send you a return label. Please then send the product to:
Camping Gaz (Germany) GmbH, Ezetilstraße 5, D-35410 Hungen-Inheiden
SPARE PARTS & INSTRUCTIONS
Buy spare parts
Buy spare parts
You can conveniently purchase all available spare parts in our online shop. If you can't find the part you're looking for there, it's not available.
How do I find the right spare part in the online shop?
How do I find the right spare part in the online shop?
You have 3 options here:
1) Enter the relevant search term for the spare part or the name of the product in the search field.
2) In the service area, you will find exploded view diagrams for many products. Using these, you can find the part number of the spare part and then search for it.
3) If you are unsure, please contact our customer service department, who can provide you with the correct article number.
Operating and assembly instructions
Operating and assembly instructions
We offer the respective user manuals for most of our products as PDF downloads on our website. You can find them in the "Service" section.
If you cannot find the instructions for a product online, please contact our customer service by email using the contact form
GAS CYLINDERS
Where can I buy/exchange gas bottles?
Where can I buy/exchange gas bottles?
Campingaz offers a purchase and exchange system for gas bottles.
You purchase the blue Campingaz gas bottle once and can then exchange it at a dealer if necessary. You can find a list of our gas dealers on our website under "Dealer Search."
If you are looking for dealers abroad, please contact our customer service or visit www.campingaz.co.uk
What you need to know about refilling
What you need to know about refilling
Please observe the safety precautions when using our Campingaz® cartridges and cylinders.
You are strongly advised to follow our instructions and disregard images, videos, and presentations depicting Campingaz® cartridge or cylinder refills under harmful conditions. The content of these recordings may be inappropriate and promote dangerous activities that carry an inherent risk of serious injury or death, and whose purpose cannot in any way be classified as educational, documentary, scientific, or artistic.
Cartridges – NOT REFILLABLE
The risk of refilling is damage to the valve, which could lead to a gas leak. The valve is designed for a single fill during production and is not intended for repeated use; overfilling could potentially lead to explosions.
Cylinders – refilling under strict conditions
Campingaz's refilling process includes systematic maintenance of each cylinder, carefully restoring it to its original condition before it is released back into the market. We individually inspect, test, repair, and paint each cylinder according to strict specifications, including mandatory safety standards.
Gas is a highly flammable product that can be dangerous. Cylinders are designed for use in camping and outdoor areas, where they are often exposed to sun, wind, or rain for extended periods, which underscores the need for thorough inspection during each refill. To guarantee consumers the highest quality and safety standards, we perform the refilling process (with the correct gas composition and weight) under a series of conditions with qualified personnel and appropriate resources. This maintenance is clearly evident not only in the cylinder's good condition but also in the proper seal at the top. For the reasons stated above, you will certainly understand that any encouragement to fill Campingaz® brand cylinders outside the approved process violates basic quality and safety rules.
Coleman petrol stoves & lamps
I can no longer pressurize my petrol stove.
I can no longer pressurize my petrol stove.
Make sure the pump is unlocked and try inflating again. Check the filler cap seal for any air leaks. Check the pump seal; add 3 drops of light lubricating oil (Type 3-1) to ensure good compression. If the problem persists, please contact our customer service.
My petrol stove doesn't burn steadily; the flame dances.
My petrol stove doesn't burn steadily; the flame dances.
Close and open the control valve and check if this resolves the problem. There may also be contaminants or residue in the generator. Clean and, if necessary, replace the generator. Make sure you are using the correct gasoline for the unit. Use only Coleman Dual Fuel or unleaded gasoline.
My petrol stove continues to burn even though I turned off the control valve.
My petrol stove continues to burn even though I turned off the control valve.
This is perfectly normal, as the appliance is still burning fuel from the generator. However, if your stove continues to burn for more than 5 minutes after being switched off, please contact our customer service.
My petrol stove loses pressure quickly.
My petrol stove loses pressure quickly.
Check that the filler cap is secured or that the unit is not sufficiently pressurized. Increase the pressure with 40 pump strokes or check the pump housing. If gasoline is visible in the pump housing, the check valve is defective.
My petrol lamp burns with an elongated, yellow flame.
My petrol lamp burns with an elongated, yellow flame.
Possible causes for long, yellow flames: Old fuel. If your fuel is older than a year, you should replace it with fresh fuel.
Or the pressure in the device is insufficient. Increase the pressure in the device with 40 pump strokes. Otherwise, the device must be repressurized.
Generally, every device needs to be repressurized after about an hour. Renew the pressure in the device with 40 pump strokes.
If the problem persists, please contact our customer service.
Gas grills
Why are parts of my grill rusting?
Why are parts of my grill rusting?
Some parts of the grill are not made of stainless steel and are not painted. If the grill is stored outdoors, these parts may develop light rust. This does not affect the functionality of the grill or constitute grounds for a complaint.
To better protect your grill from the elements, we recommend you buy the appropriate cover from Campingaz.
General handling of gas grills
General handling of gas grills
Gas grills are very safe to use if you follow a few rules.
Whenever a gas cylinder is reconnected, the connections to the hose and regulator should be checked for leaks. Apply a soapy solution to the connections and, with the gas cylinder valve open, check for bubbles. If bubbles form, tighten them again. If bubbles still appear, contact customer service.
The hose should also be checked regularly for signs of porosity or brittleness. If so, replace it immediately.
The grease collection trays must be emptied and cleaned regularly to prevent the grease from igniting.
After each use of the grill, turn off the gas regulators on the grill and the valve of the gas cylinder.
Cleaning a gas grill
Cleaning a gas grill
The 3 & 4 Series grills already feature the Campingaz InstaClean system. This allows the grill pan, burner covers, and grill grates to be removed and simply placed in the dishwasher. This provides effective and quick cleaning.
Alternatively, all Campingaz grills have a lid that is ideal for cleaning the grill grate using pyrolysis. Simply close the lid and burn off the ash under high heat until the grill grate is covered with ash. Wait until the grill grate has cooled down and then simply brush it clean with a brass or stainless steel brush from our range.
For all porcelain-enameled parts or aluminum die-cast parts, cleaning with a degreaser or soapy water and a sponge is easily possible.
If the grill is used frequently, it should be cleaned approximately once a month. This can also help prevent grease fires. In addition, the grease drip trays should be cleaned regularly with a mild detergent.
Our tip: Line the grease trays of your grill with aluminum foil and then carefully reinsert them without tearing the foil. This makes cleaning even easier. Regularly remove the old foil and replace it. Then you'll enjoy your grill for a long time.
Storing the gas grill in winter
Storing the gas grill in winter
If you don't grill during the winter, we recommend thoroughly cleaning the grill after each use and removing as much grease and dirt as possible from all parts. Ideally, the grill should then be stored in a garden shed or covered shelter for the winter. In any case, additional protection with a grill cover is recommended.
If no shelter is available, a good grill cover (e.g. the premium covers from Campingaz) protects the grill in winter as well as in summer.
But honestly, who would want to miss out on grilling in winter?!
Cool boxes
How long does the cooling capacity last?
How long does the cooling capacity last?
The cooling performance of passive cool boxes is measured according to the widely used standard EN 12546-2. The test is carried out by filling the cool box with water to half its nominal capacity (normal tap water) at 5°C and an ambient temperature of 32°C.
The power rating (given in hours) indicates the time it takes to reach 15°C inside the cooler. Several Freez'Packs are frozen at -19°C and then placed in the cooler with water to simulate some of the usage conditions.
The procedure is different for electric cool boxes because the cooling works differently. Here, we measure the so-called "Delta T" between the ambient temperature and the internal temperature. For example, the "Delta T" for our 24L and 28L electric cool boxes is 20 degrees Celsius. Therefore, if the outside temperature is 25 degrees Celsius, the internal temperature of the 24/28L cool box would be 3 degrees Celsius.
Why does condensation form in the cooler?
Why does condensation form in the cooler?
Condensation is primarily caused by the temperature difference between the inside of the cooler and the ambient temperature outside. This is especially true for electric coolers.
To counteract the formation of mold and unpleasant odors caused by moisture and condensation, Campingaz & Coleman cool boxes are equipped with an antimicrobial coating.
Can medication be transported in it?
Can medication be transported in it?
This has not been tested. We therefore advise against transporting medications in our coolers and cannot accept liability.
air mattresses
Why does my air mattress lose air overnight?
Why does my air mattress lose air overnight?
Air mattresses often appear to lose air even though there is no hole - and this has physical reasons:
1) Temperature differences: Air expands when heated and contracts when cooled. If you inflate an air mattress in warm conditions and later use it in a cooler environment or at night, the temperature of the air inside will drop. This reduces the volume and pressure – the mattress will feel “softer”, even though no air is escaping.
2) Material expansion: The PVC or vinyl of the air mattress can expand slightly under load or temperature changes. This increases the interior space, which also reduces the pressure.
3) Microscopic diffusion: Even without a visible hole, air can diffuse through tiny pores in the material over time. This is normal and occurs in almost all air-filled products. In short: It's usually not a defect, but simply physics.
Should you suspect a hole in the material, do the following: Check the air mattress for possible holes and punctures by applying soapy water with a sponge. If there is a puncture, the escaping air will cause the soapy water to bubble, allowing you to locate the hole. Seal the hole with a repair kit.
Our recommendation: Inflate the bed a few hours before use so that the material can expand. Then add a little more air just before going to sleep, and the bed will retain its desired firmness overnight.
tents
What spare parts are available for Coleman tents?
What spare parts are available for Coleman tents?
We typically offer the poles and outer tarpaulin as spare parts for many of our tents.
You can see how to find them further up on this page under the heading "Spare Parts & User Manuals".
The extension for my tent is no longer manufactured. Can I use a different tent extension?
The extension for my tent is no longer manufactured. Can I use a different tent extension?
We advise against using extensions that are not specifically designed for your tent model. The fit may not be optimal and therefore may not function as intended in extreme weather conditions.
My tent was damaged by the wind. Can this be covered under warranty?
My tent was damaged by the wind. Can this be covered under warranty?
Coleman tests all tents for 20 minutes in a wind tunnel at a wind speed of 65 km/h.
Our warranty covers manufacturing defects, but not storm damage caused by other factors such as extreme weather conditions, incorrect assembly, or uneven ground.
Can I buy individual BlackOut Bedroom sleeping cabins for my tent?
Can I buy individual BlackOut Bedroom sleeping cabins for my tent?
Unfortunately not. These are not currently available as an upgrade option. We only offer replacement parts for tent poles and flysheets for all tent models.
I would like to have my Coleman tent repaired, is this possible?
I would like to have my Coleman tent repaired, is this possible?
There are various companies and service providers that offer tent repairs.
If you have a broken pole or a damaged outer cover, you can buy these replacement parts in our online shop. Simply search for your tent model.
My inflatable tent has water pooling at the base of each pole. Does this mean it's leaking?
My inflatable tent has water pooling at the base of each pole. Does this mean it's leaking?
This is a very common question and in most cases does not mean that your tent is leaking.
At night, while you sleep, condensation forms because the warm air you exhale comes into contact with cold air and turns into water.
This water collects on the tent poles and then runs down, where it pools at the base. The best way to prevent this is to ensure as much ventilation as possible inside the tent. Open the vents at the back, front, and sides of the tent to allow air to circulate.
I've seen other blackout sleeping cabins on the market. Why are Coleman's BlackOut Bedroom sleeping cabins different, and why should I choose them over the other options?
I've seen other blackout sleeping cabins on the market. Why are Coleman's BlackOut Bedroom sleeping cabins different, and why should I choose them over the other options?
While many tent manufacturers have followed this example and produced sleeping cabins with dark inner fabric, Coleman's BlackOut Bedroom sleeping cabins are manufactured with a specially developed coating on the outer tent that ensures that 99% of daylight does not enter the sleeping area of the tent.
By blocking out external light, Coleman's BlackOut Bedrooms also keep out the sun's heat on hot summer days. This technology helps regulate the temperature while you sleep, keeping the indoor temperature 5°C cooler during the day and 1°C warmer at night.
Are there any products that could extend the lifespan of my tents?
Are there any products that could extend the lifespan of my tents?
Yes. We recommend using groundsheets/tarpaulins that can be placed under the tent to prevent it from being damaged or soiled by sharp objects.
We also recommend Nikwax Tent & Gear cleaner and waterproofing spray. Please read the instructions carefully and use the correct product for your tent. If in doubt, contact Nikwax directly.
What should I do if my tent has mold?
What should I do if my tent has mold?
The best way to prevent mold on your tent is to make sure it is completely dry before packing it away.
If there is already mold on your tent, we recommend Nikwax Tent & Gear cleaner and waterproofing spray.
Please read the instructions carefully and use the correct product for your tent. If in doubt, contact Nikwax directly.
How should I inflate my tent with air poles?
How should I inflate my tent with air poles?
The easiest way to inflate your air-pole tent is to start at the back and work your way forward. Make sure the nozzle of your high-pressure valve is extended, screw on the pump hose, and inflate the pole to the recommended pressure, which can be found in your tent's instruction manual.
Many of our tent models include an assembly video that explains step by step how to set up your tent.
You can find these on the respective product page or on our Coleman EMEA YouTube channel.
My air suspension broke while I was on vacation, what can I do?
My air suspension broke while I was on vacation, what can I do?
Instructions for sealing a leak in your tent's air poles can be found in your tent's user manual. To check your warranty, please contact your retailer.
Further information on tent spare parts and repairs can be found in this section on the Coleman® DE website: https://www.coleman.de/after-sales-eu.html
How do I pack my tent properly after use?
How do I pack my tent properly after use?
Make sure the tent is completely dry before packing it away to avoid mold and damage to the BlackOut Bedroom coating.
Once the tent is dry, remove the mud with a stiff brush, especially from the underside of the groundsheet.
Then fold and roll the tent up to the correct size so that it fits back into the supplied carrying bag.
For tents with air poles, you can walk along each air pole to push the air out (please take off your shoes beforehand and do this in socks only!).
Can I use my camping stove inside the tent?
Can I use my camping stove inside the tent?
No. You should never use a gas-powered camping stove or grill inside a tent, as there is a risk of fire and carbon monoxide poisoning.
What is the quickest and easiest way to set up my tent?
What is the quickest and easiest way to set up my tent?
Each tent carrying bag contains instructions for setting up the respective tent model.
Many of our tent models include an assembly video that explains step by step how to set up your tent.
You can find these on the respective product page or on our Coleman EMEA YouTube channel .
What is a BlackOut Bedroom and how dark is it really?
What is a BlackOut Bedroom and how dark is it really?
Coleman's BlackOut Bedroom sleeping cabins are manufactured with a specially developed coating on the outer tent that ensures that 99% of daylight is prevented from entering the sleeping area of the tent.
Whether you've spent a long night around the campfire and want to rest, or you want to let the children sleep in a little longer in the morning to be ready for a full day of adventure – Coleman's range of family and activity tents with BlackOut Bedroom technology is the answer.
By blocking out external light, the BlackOut Bedroom sleeping cabins also keep out the sun's heat on hot summer days. This technology helps regulate the temperature while you sleep, keeping the interior 5°C cooler during the day and 1°C warmer at night.
How big does the pitch for my tent need to be?
How big does the pitch for my tent need to be?
The total area you need to pitch your tent at the campsite can be found on the floor plan of your tent hangtag or on the product page. We calculate this area by adding 0.5 m to each side of the tent to account for the length of the guy lines.